FAQs


WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

Strictly no returns or exchanges unless there are defect(s) in the product(s) and the attention is brought to us no later than 14 days! So please make sure you are ordering the correct item, and color. 

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?

We sure do! We proudly ship worldwide 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order processing time may vary from 1-7 business days before shipment. Deliveries may take up to 1-2 weeks if you are located in United States or Canada. If you are located in Europe or Australia & New Zealand, shipping may take up to 1-3 weeks. For the rest of the world, It may depend on what you purchased. You can contact us at support@dadhatbox.com or on facebook messenger.

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?

We have different distributors so some items may arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.

WILL THIS ITEM GET TO ME BEFORE _________?

If you plan to give one of our items as a holiday gift, please contact us if you want to be sure it arrives at a certain time. If not there is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

Have a question?
E-mail us at support@dadhatbox.com